Money Back Guarantee
How do I qualify to claim a refund?
Money Back Status
None of the initial samples conform to the customer brief.
Customer can ask for a refund
Customer asks for revisions by providing feedback
Money Back Guarantee does not remain applicable. 100% Satisfaction Guarantee becomes applicable.
Take no action for 60 days
Money back guarantee offer becomes void, however Assured Design Ltd will review and uphold the offer on its own discretion
How long does it to take to claim a refund?
Does the money back guarantee apply to all packages?
Why do Assured Design provide Money Back Guarantee?
Design work is very subjective. Unless customer provides quality feedback, it is unlikely to get the designs right in the first attempt. Assured Design is a custom design company that strongly believes in customer feedback and their involvement in the design process. In our experience, initial samples are rarely chosen as the final logo; instead they are used as a base to interact with the customer. From the feedback provided on these samples we See Details about the likes and dislikes of the customer and then provide revisions that are closer to the requirements. Money Back Guarantee cover the customers if we fail to deliver what they wanted.
Money Back Guarantee does not apply on:
Money Back Guarantee does not apply to design agencies, design studios and for those who are working on their client's projects.
Note: Please note that customers claiming a refund will not be allowed to use the initial design concepts sent to them. Copy Rights of all designs remain the property of Assured Design until fully paid.